Revisions and Refunds
We want you to be happy with the final result of your project. Therefore, we offer:
Revisions
- You are entitled to 6 rounds of free revisions after the initial delivery of your edited video.
- Revision requests must be submitted within 3 days of receiving your completed project.
Refunds
Refunds are handled on a case-by-case basis. A refund may be issued under the following conditions:
- If the project has not been started after payment.
- If you are dissatisfied after the agreed-upon number of revisions and the issue cannot be resolved.
Please note that once a project is completed and delivered, refunds cannot be issued unless there are extenuating circumstances.
Non-Refundable Services
Certain services are non-refundable:
- Projects that have been fully completed and approved by the client.
- Custom-made or highly personalized editing requests that required significant work hours.
Faulty or Missing Files
If the final delivery contains missing elements (e.g., wrong files delivered) or technical errors, please contact us immediately. We will rectify the issue and deliver the corrected files as soon as possible.
Cancellation Policy
- You may cancel your project at any time before the editing process begins. In such cases, a full refund will be issued.
- If the editing process has already started, only a partial refund may be provided, depending on the amount of work completed.
Turnaround Time for Refunds
Refunds will be processed within 14 business days from the approval of your refund request. The refunded amount will be credited to your original method of payment. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to reach out. We’re here to ensure your experience with Banuka’s Video Editing Services is smooth, professional, and worry-free.
Banuka Kannangara Video Editing
Email: [email protected]
Phone: +94 76 779 4670
Let us know how we can help!